Within 14 days (from date of invoice), a PRODUCT may be returned for exchange (or for refund where permitted) subject to the PRODUCT being in its new and unused condition. It must be 100% complete with all parts, instructions and undamaged packaging, exactly as originally supplied, and so that it is fit for resale. Sorry but we are unable to refund or exchange 'used' or 'installed' PRODUCTS. All returns must be pre-authorised (please call us for an RMA number and return instructions). The return must be received within 14 days of being authorised and we recommend that appropriate shipping insurance is obtained because we are not responsible for any loss or damage of a PRODUCT being returned. Except for warranty claims, failure to request a return after 14 days (from date of invoice) will be deemed to be permanent acceptance of the PRODUCT. Do not attempt to return a PRODUCT without a valid RMA number clearly displayed on the shipping carton as it will not be accepted and will result in being returned to the sender at the sender's expense. All returns must be shipped in a separate, appropriate shipping carton with suitable packing materials to avoid damage.
Shipping costs are not refundable and Solar Illuminations does not arrange or pay for shipping of any PRODUCT being returned unless we have shipped an incorrect PRODUCT, in error, then we will arrange for pre-paid return shipping. All returns must be sent to our USA Headquarters. Solar Illuminations is a US Corporation and has no physical address in the UK. Do not send any parcels to the UK office which is a call centre, accepts letters and documents only and is not our physical address. For warranty repairs. a technician fee may apply for inspection, handling, return shipping of a PRODUCT that is returned reported as 'faulty' but has no faults found. Shipping costs to/from an international address are the responsibility of the customer regardless of the reason for the return. If a PRODUCT is found to be faulty within the warranty period, it will be repaired or replaced, at our discretion. New and unused returns that are approved to be refunded are subject to a 25% restocking fee. The restocking fee applies to shipments that have been refused, shipments that have not be delivered and orders that have been cancelled after being shipped. Refunds are usually processed within 14 business days from the date returned. Solar Illuminations reserves the right to refuse any non-compliant return and ship the PRODUCT back to the customer (at the customer's expense) thereby refusing the repair, replacement, exchange or refund, where the customer has failed to comply with our Terms, Conditions and Policies. We are not responsible in any way, financially or otherwise, for the installation and/or re-installation of any PRODUCT or any other consequential loss.
If a product is supplied with a manufacturer's warranty, then you may be required to contact the manufacturer directly, in the event of any problem. You will need to follow the manufacturer's procedures regarding any warranty claim. A limited amount of PRODUCTS offered, are non-returnable, such as (but not limited to) special orders, batteries, light bulbs, spare parts, Christmas LED string lights, solar panels, street lights etc. These PRODUCTS are 'all sales final' and are not eligible to be returned for refund and can only be returned if the PRODUCT is defective which (if under warranty), upon inspection & testing is found to be defective, the PRODUCT will be repaired or replaced (at our discretion) with an identical PRODUCT.