TERMS & CONDITIONS
The term 'T.&C.' shall refer entirely to the following Terms & Conditions of business. Your use of this web site indicates that you accept these T.&C. and any other operating rules or policies that may be promulgated by Solar Illuminations from time to time as published. "This site" refers to the site having the URL www.solarilluminations.co.uk. By accessing, browsing, and or using this site, you acknowledge that you have read, understood, and agree to be bound by this T.&C.. If you do not agree to these T.&C., do not use or shop at this site.
(B) SITE CONTENT
Unless otherwise noted, all materials, including, but not limited to, photographs, caricatures, illustrations, designs, icons, articles, text, audio clips, and video clips (collectively, the "Content") on this site are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by Solar Illuminations. The site as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by Solar Illuminations or its suppliers. The Content and software on this site may be used only for conducting business between you and Solar Illuminations on this site. Any other use, including the reproduction, modification, creating derivative works, distribution, transmission, display, or performance, of the content on this site is strictly prohibited. Solar Illuminations and other graphics, logos, service marks, and trade names used on this site by Solar Illuminations are UK registered trademarks of Solar Illuminations or its suppliers and may not be used without permission in connection with any third-party products or services or in any manner not permitted in Solar Illuminations trademark use policy, which may be promulgated from time to time. All other trademarks, service marks, and trade names (including third party product names) used on this site are the rightful property of their respective owners.
(C) USER SUBMISSIONS
Solar Illuminations reserves the right to edit and post the questions or comments you submit to Solar Illuminations along with their answers without revealing your full name, e-mail address, or phone number. You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law. All communications, comments, feedback, suggestions, ideas, and other submissions submitted to Solar Illuminations (collectively, "Submissions") shall be and remain Solar Illuminations property with all worldwide rights, titles and interests in all copyrights and other intellectual property in the submission assigned Solar Illuminations.
(D) INFORMATION, SUGGESTIONS, ADVICE
Users who seek, consume, or otherwise use advice from experts, articles or other text, communications with Solar Illuminations employees, or communications with other users do so of their own volition and at their own risk. Solar Illuminations will have no obligations with respect to the information, suggestions or advice offered by any party. Installation and/or removal and/or use of any product sold by Solar Illuminations is at the risk of the installer and/or customer and/or user.
(E) DOING BUSINESS WITH SOLAR ILLUMINATIONS AND OTHERS AT THIS SITE
Except where otherwise indicated. if this site offers you the opportunity to purchase goods or services, you are doing business with Solar Illuminations which is an American business situated in, and operating from the USA. Thereby viewing, using or shopping at this web site, the user consents to the exclusive jurisdiction and venue of any State or Federal court in Lee County, Florida, USA and to the exclusive laws of Florida, USA. The user, or customer hereby agrees that the transaction shall be governed by and construed in accordance with the laws of the State of Florida, without regard to the laws regarding conflicts of law. In the unlikely event of any litigation regarding our Terms & Conditions, Policies, any product or any transaction (between the customer and Solar Illuminations), shall be bought in the State or Federal courts located in Lee County, Florida, USA and the customer hereby agrees and submits to such jurisdiction and venue as proper.
(F) LINKS TO OTHER WEB SITES
Links on this site to other web sites operated by third parties are provided solely as a convenience to you. If you use these links, you will leave this site. Solar Illuminations has not reviewed the third party sites and is not responsible for any of those sites or their content. Thus, Solar Illuminations does not endorse or make any representations about them, or any information, software, products, or other materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so entirely at your own risk.
(G) USER COMMUNICATIONS
Solar Illuminations may, but is not obligated to, monitor or review any areas on this site where users transmit or post communications to or through this site or communicate with other users of this site (including but not limited to chat rooms, bulletin boards, user forums) and the content of any such communications. Solar Illuminations, however, will have no liability related to the content of any such communications, whether or not arising under the laws of copyright, patent, trade secret, defamation, privacy, obscenity, or otherwise. You are solely responsible for all Content that you post, email or otherwise transmit via this site. Solar Illuminations does not control the Content posted, emailed or otherwise transmitted via this site and, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using this site, you may be exposed to Content that is offensive, indecent or other violation of individuals' or proprietary rights. Under no circumstances will Solar Illuminations be liable for any Content posted, emailed or otherwise transmitted via this site. Solar Illuminations may, at its sole discretion, take any action as Solar Illuminations in its sole discretion deems necessary if Solar Illuminations believes it may create liability for Solar Illuminations, its suppliers, or its partners, including, but not limited to removing any user Content, immediate termination of service, if a user's conduct fails to confirm with the letter or spirit of these terms and conditions.
You agree to indemnify and hold Solar Illuminations, and its subsidiaries, affiliates, officers, employees and agents harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of your use of this site, any Submission you post, email or transmit to or through this site, your violation of the T.&C., or your violation of any third party rights.
(I) DISCLAIMER OF WARRANTIES
This site is provided by solar illuminations on an "as is" basis. Solar illuminations makes no representations or warranties of any kind, express or implied, as to the operation of this site, its contents, or any information made available on this site. Except as expressly stated otherwise, solar illuminations makes no representations or warranties of any kind, express or implied, as to materials, products or services offered on this site. Solar illuminations disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, title, fitness for a particular purpose and non-infringement with respect to all of the foregoing. Furthermore, solar illuminations does not warrant the accuracy or completeness of the information at this site. Solar illuminations may make changes to the information at this site, including to the products and prices described at this site, at any time without prior notice to users of this site. Information at this site that is periodically updated may not be current at the moment you visit this site and may contain errors. Solar illuminations does not warrant that any use of this site will be uninterrupted, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components.
(J) LIMITATION OF LIABILITY
in no event will solar illuminations, its suppliers, or other third parties mentioned at this site be liable for any damages whatsoever including but not limited to direct, indirect, incidental punitive and consequential damages (including without limitation those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any web sites linked to this site, the materials or information contained at any or all such sites, or the materials, products or services offered on this site or sites linked to this site, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. In no event will solar illuminations or any other party involved in creating, producing, or delivering this site be liable to you in any manner whatsoever for any decision made or action or non-action taken by you in reliance upon information provided through this site. The aggregate liability of solar illuminations, or any of its suppliers or other third party vendors, arising from or relating to this agreement (regardless of the form of action or claim, e.g. contract, warranty, tort, strict liability, negligence, malpractice, fraud or any other legal theory) is limited to the purchase price of any products you purchased in the relevant transaction. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Solar Illuminations reserves the right to restrict access to this site to any user, and may at any time in its sole discretion with or without notice and with or without cause immediately deny access to this site by any person, including persons who previously had access.
Every effort is made to ensure that the information given, at this site, is accurate, but no legal responsibility is accepted for any errors and omissions, including, but not limited to, typing errors. Any sizes, dimensions, operating hours and light output levels given, at this site, are approximate. A product, given a typical 'application' or 'use', at this site, may be as an example only. Manufacturers regularly update their products and make minor modifications, therefore specifications may change, without notice. All product codes and product names shown, are the product codes and product names that Solar Illuminations uses to identify and/or advertise a product and do not necessarily represent a product code or product name that the manufacturer of the product may use or label as. Solar Illuminations does not typically, use manufacturer's codes or manufacturer's product names.
These T.&C. shall be governed by and construed in accordance with the laws of the state of Florida as it is applied to contracts entered into by placing an order with Solar Illuminations regardless of your residing country. If any provision(s) of these T.&C. are found to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Solar Illuminations failure to exercise or enforce any right or provision of these T.&C. shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Solar Illuminations in writing. You and Solar Illuminations agree that any cause of action arising out of or related to these T.&C. or this site must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. The section titles in these T.&C. are solely used for the convenience of the parties and have no legal or contractual significance. For the purpose of internet law jurisdiction, outside of the State of Florida, USA, Solar Illuminations does not: conduct 'paid' advertising through non-internet media; have any sales representatives or agents; specifically market any of its products to any sole country or state; utilize the services of any manufacturer or supplier; use any computer server other than the service provided by A.A.A. in Colorado. Solar Illuminations does not have any physical business address in the United Kingdom, Republic of Ireland or in the EU. The Sale of Goods Act 1979 (as amended), Consumer Protection (Distance Selling) Regulations 2000, Consumer Protection Act 1987 and any other similar UK or Eire Regulations or Acts are therefore not applicable. While Solar Illuminations supports the idea of the Waste Electrical and Electronic Equipment (W.E.E.E.) regulations, as we are based outside the E.U. it is not safely practical, or possible for any waste material and/or batteries to be returned to us. On this basis we do not need to and are unable to comply with this regulation. Instead we recommend the end-user to sensibly dispose or recycle any product or battery using an appropriate, approved, local facility within the UK or Eire. Solar Illuminations is a USA based business (operating under US law, not UK or Irish law) and has the legal right and freedom to advertise on any internet web site, anywhere in the world (where laws permit), including a '.co.uk' site and by doing so, in no way does this imply that Solar Illuminations is a UK or Eire based business or have any physical office, warehouse or facility of any kind, in the UK or Eire.
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our Catalogue, and click on any PRODUCTS that you wish to buy and put them into the Shopping Basket. After you have finished your selection, click on 'ORDER' or 'CHECKOUT NOW' and you will be asked for a few necessary details to complete the order. Please be sure to read the PRODUCT descriptions carefully as we may place a stock notice that informs customers of limited stock or out-of-stock information. We accept most major credit cards and debits cards. We also accept Paypal. All transactions are processed via Paypal although you do not need to have a Paypal account. If you are shopping from outside the United Kingdom or Republic of Ireland you will need to visit www.solarilluminations.com to make your purchase. Larger orders may be paid by telegraphic wire transfer at your bank. Please call or email for more information on this procedure.
(B) ORDERING ON-LINE
We strive to make it as easy as possible for you to order online. When shopping, simply add items to your Shopping Basket from any product page, select appropriate quantities and then check-out. During the shopping process you may press the CHECKOUT button at the top of the page to view the items in the shopping basket and make any adjustments right up until the checkout pages. The following provides detailed instructions on how to order on-line. To begin your shopping experience, click 'PRODUCTS' in the navigation bar at the top of the screen or the PRODUCT categories on the home page. From this main PRODUCT directory, you can browse through any category you choose by clicking on the category name. To learn about a specific PRODUCT in detail, simply click on the PRODUCT. You can also search for a particular PRODUCT by name or category using our search function. If you need more information or technical details about any of our PRODUCTS simply click on the green 'MORE INFO' buttons to get a pop-up window which often shows additional pictures. The PRODUCT description page contains all the information you need to order an item. To add a PRODUCT to your order, select the 'ADD TO BASKET' button . The selected item will appear with the option to select the quantity, confirm, cancel or checkout now. If you wish to continue shopping then select the appropriate quantity then click 'CONFIRM' and you will automatically be taken back to the original PRODUCT catalogue page. If you wish to cancel your selection then click 'CANCEL' and you will automatically be taken back to the original PRODUCT catalogue page. At any point thereafter, you may click on 'CHECKOUT' at the top of the page to view the shopping cart and make any adjustments. However, if you have completed your shopping then click 'CHECKOUT NOW' and a summary page will then show all the PRODUCTS you intend to purchase and the prices. You are then automatically taken to the checkout page which will show all your selected PRODUCTS, the prices and the sub-total. You will need to select the postage service you require and you may see one or more options of postal services available. Our terms and conditions are also shown lower on this page. Once complete, click 'NEXT' and you will be required to enter the credit card holder's name and address which will act as the delivery address too. There are a few selections to make including the postage service required before clicking 'NEXT'. Finally, you have a choice of payment methods. You can pay by Visa, Mastercard or Delta card and enter your card details at our web site on a special secure screen. If you wish to pay by any other method including PayPal then you will need to make your selection and click the 'NEXT' button. If you have requested to pay by PayPal then the next screen will prompt you to the PayPal site, which will appear. If you already have a Paypal account you can choose to log in or just select to pay by credit or debit card. If you do not have a Paypal account then you can still select to pay by credit or debit card. The page will then show your details pre-inserted. Simply add your credit card number and expiry date and click 'SUBMIT'. You will get confirmation of the authorized transaction and the option of printing a receipt. Once complete you are automatically returned to our web site. Usually you will receive an email confirmation from us about your order. At all times, please make sure all the information you are entering is correct and without typing errors/spelling mistakes.
(C) BANK TRANSFER PAYMENT
There is an option to make a payment using the BACS or CHAPS bank transfer service (direct bank payment from your account to our account). If your order is of a high value or this payment method is preferred, then proceed by placing your order and selecting 'Bank Transfer' as the payment option. Complete the order and once the order has been received by us, we will forward all our necessary bank details to enable you to administer this payment. Once payment has been initiated, please allow appropriate time for our bank to receive your payment (typically 1-5 working days). Order processing can only commence once payment in full has been received and confirmed with our bank. An alternative to payment by credit or debit card or bank transfer, is to be invoiced. However this is a pre-approved option available only at the discretion of Solar Illuminations. It is only granted to well known businesses, large companies, schools, colleges, local authorities and such like. Payment is required strictly within 14 or 30 days from date of invoice, as indicated on the invoice.
(D) CHEQUE PAYMENT
We can accept payment by cheque but we only accept cheques from companies and businesses, at our discretion. We do not accept personal cheques. All orders that are paid for by cheque will attract additional processing time (due to postage and cheque clearance time) and this will delay receipt of your order. If you need your order quickly then we would suggest using an alternative payment method.
(E) ORDERING OFF-LINE
The price for a PRODUCT may differ if ordered off-line including telephone orders because all on-line (internet) orders get discounted pricing (as advertised). This is because ordering on-line via our web site is economical due to being fully automated. Off-line ordering requires additional administration in the preparation of an invoice and the manual processing of the payment. The off-line price is displayed at the web site within the PRODUCT description. Ordering on-line however, allows the benefit of receiving the discounted internet prices. When placing a telephone order and paying for a PRODUCT by credit card we may require your signature. This request is usually performed by faxing a copy of your order which will needed to be agreed and signed for, then faxed back to us.
Postage costs are based on weight of the order, the delivery address and postal service selected at time of checkout. We usually post out orders via UPS, Royal Mail, USPS or ParcelForce or any combination of these. Orders sent to Ireland may be delivered by ANPost, UPS or an alternative courier. We process most orders within 5 working days but most are processed in just 1-2 days. Your order should arrive within 2-14 working days once it has been processed and dispatched, provided it is a product that is in stock. We may offer more than one delivery service option during check-out and therefore they may be the choice of 'Standard', 'Priority' or 'Express' parcel post services. For urgent orders we recommend UPS or USPS 'Express' service. We reserve the right to select an alternative postal service should the parcel not meet the criteria for the service selected. Your order will be dispatched from our British owned warehouse in Florida, USA, as an export shipment, depending upon product availability. We will not be held responsible in any way for any unforeseen delays in the postage process such as adverse weather, postal strike, act of God, customs delay etc. For more information, see our 'Postage / Delivery Information' section. Delivery to BFPO, remote and offshore locations may attract additional costs. We do not delivery to P.O. boxes. Where postage costs allow, insurance is purchased to cover against loss or damage. In the unlikely event of a postal damage claim or a shortage, this must be reported to us with 24 hours from time of delivery. After this time, we are unable to process any claims for damage caused in transit or product shortages. Once we have proof of delivery, from the courier, to the correct address (as supplied by the customer) the parcel(s) is deemed as being sucessfully delivered and a 'non-delivery' claim will be rejected. Our usual 'Working Days' are Monday to Thursday and exclude all UK & US public holidays. Throughout the months of November and December we are exceptionally busy and any order required in time for Christmas should be made well in advance as we are not responsible for any delays during the busy festive postal season. If you have a query regarding this please email for further assistance. We are not responsible for any customs fees, duties or VAT, if applicable, at time of import (see our 'Tax Charges' section). We reserve the right to apply a 10% cancellation fee to any order that is cancelled prior to dispatch. Cancellation of an order after dispatch is not permitted. We will not be responsible for inbound or outbound postage costs, upon cancellation, after an order has been dispatched, or delivery refusal.
We usually process most orders within 5 working days. Many orders are however, processed in 1-2 working days. Your order should arrive within 2-10 working days after processing and dispatch, provided it is an item that is in stock. Many orders arrive within just 2-7 working days once they have been dispatched, depending upon the postal service selected during check-out. Your order, depending upon product availability, will be sent out from our British owned warehouses located at our Head Office in Florida, USA, as an export shipment. We will not be held responsible in any way for any unforeseen delays in the delivery process such as adverse weather, seasonal demand, postal strikes or customs delays. For more information, see our 'Postage' section. In the unlikely event of a postal damage claim or a shortage, this must be reported to us with 24 hours from time of delivery. After this time, we are unable to process any claims for damage caused in transit or product shortages. If you have received a PRODUCT that has arrived damaged in transit then we must be notified within 24 hour from time of delivery. We may require photographic proof to enable us to file a shipping damage claim with the delivery company. Usually once we have all necessary information we can start to process the claim and send out a replacement part (in place of the damaged part) or a complete new PRODUCT, at our discretion, depending upon the nature of the problem. Once we have proof of delivery, from the courier, to the correct address (as supplied by the customer) the parcel(s) is deemed as being successfully delivered and a 'non-delivery' claim will be rejected. Delivery to BFPO, remote and offshore locations may take longer. We do not deliver to P.O. boxes. If an order is attempted to be delivered but refused by the customer for any reason, or unable to be delivered to the customer for any reason, the customer remains responsible for that order and if it is returned to sender, then all costs associated with the return will be at the customer's expense. In these circumstances a minimum 50% restocking fee will apply and the original postage costs are not refundable. Our usual 'Working Days' are Monday to Friday and exclude all UK & US public holidays. Throughout the months of November and December we are exceptionally busy and any order required in time for Christmas should be made well in advance as severe postal delays during the month of December may result in your order being delayed in transit which is beyond our control.
It is unusual if we do not have the product you require in stock. We hold large volumes of products at our warehouses, but sometimes we do sell out of some of the most popular lines. We usually insert an 'Out-of-Stock' notice within the product description at the web site or we insert a notice to advise of a delay. We reserve the right to apply a 10% cancellation fee to any order that is cancelled prior to dispatch. Cancellation of an order after dispatch is not permitted. We will not be responsible for inbound or outbound postage costs, upon cancellation, after an order has been dispatched.
All purchases that are dispatched from our British owned warehouse in Florida, USA and may be subject to VAT and/or duties at the current rates. Such costs are excluded from our prices shown and may be payable at time of import by the customer. Currently the value of duty payable can be between 5 & 9%. VAT is currently 20% for the UK. However, the majority of our customers find that these charges are not often applied especially when the product value is below the thresholds where such charges would apply. A nominal courier/delivery company administration fee may also apply where duties/taxes are applicable. It shall therefore be deemed that all product prices exclude VAT.
CREDIT CARD SECURITY
Solar Illuminations allows credit card payments to be made directly at our web site or via PayPal. Once you have made your selections at our web site and have entered your name and address details you will be sent to a special 'secure' payment page where you can pay by Visa, Mastercard or Delta card, or alternatively select to pay by PayPal where you can go to PayPal's secure site to make your payment. You will see a small gold padlock in the lower right corner of your browser to confirm that you are in a secure area. The payments page at our web site and that of PayPal is secure. Here, credit card information uses Secure Socket Layer (SSL) encryption. They encrypt your personal information, such as your credit card number, when transmitting over the Internet using SSL. SSL renders information unreadable should anyone try to intercept it. We use the payment gateway services of PayPal to deal with the payment processing in the most secure manner. We are confident that the service they provide ensures the ultimate security. This is a highly reputable and established provider of services and when you are transfered to their web site for entering your credit card details you can be assured that the highest levels of security are in place. You do not need to have a PayPal account in order to use the PayPal service as you are provided with the option of paying using your credit or debit card. See our Security and Privacy Policies for more information. As your credit card details are never supplied to us by PayPal. Solar Illuminations does not share, sell or trade e-mail address information with other companies. Our policy is to protect this information and use it for communication purposes only. We are committed to ensuring our customers' privacy. See our Security and Privacy Information.
WARRANTIES / GUARANTEES
All our PRODUCTS are supplied with a minimum 12 month limited warranty (from date of purchase) excluding all halogen light bulbs and all batteries. Check the PRODUCT specifications for warranty information. Limited warranty coverage applies to manufacturing defects only. Warranty coverage does not apply to (and is not limited to) the following: PRODUCT misuse; an incorrectly installed PRODUCT; lack of sunshine; low insolation; seasons; weather conditions; geographic location issues etc. These are examples of human error, Act of God and/or natural environmental effects which would not be covered by any warranty. In addition, illumination times may vary and is not covered by any warranty as we are unable to guarantee the illumination time of any solar light that we offer. Should a genuine fault develop within the warranty period, the PRODUCT will be repaired or replaced at our discretion (after inspection and testing) and in accordance with our Terms, Conditions and Policies. The warranty does not cover weathering, corrosion, residue, surface scratches, fading or discolouration of any surface or finish. Also the warranty does not cover theft, vandalism, damage or destruction (accidental or deliberate), wind, lightning, ice, snow, storm or any other weather related conditions or Act of God etc. No warranty is provided for any light bulbs or any batteries unless provided by the manufacturer and in such instances, any claim would be directly with the manufacturer. Valid, written proof of purchase is required for all warranty claims. Without proof of purchase warranty coverage will be denied, no exceptions. For PRODUCTS that use multiple LED's or SMD's we do not define the PRODUCT as being defective unless more than 5% of the LED's or SMD's fail to illuminate. The limited warranty is null & void if a PRODUCT has been altered or damaged due to normal wear & tear, abuse, improper maintenance, liquid ingression, improper use, disassembly of parts and/or attempted repair, modification or alteration.
If you need to contact us you may email us at email@example.com or simply clickon the CONTACT US link. Our London telephone number is 020 78732262. Our London fax number is 020 78068372. We are open Monday - Friday 9am - 9pm. Our UK correspondence address (for regular post, mail and documents in envelopes only) is: Solar Illuminations, Communications House, 26 York Street, London, W1U 6PZ, Great Britain. PLEASE NOTE: No parcels or packages are accepted at this address and any attempt to deliver such parcels or packages will be refused and returned at sender's expense by the post office. Solar Illuminations is a USA Corporation and is based solely in the USA. Solar Illuminations does not own or operate out of any physical address in the UK or in Europe. Our physical address of our Head Office is: Solar Illuminations, 5611 Halifax Avenue, Fort Myers, Florida, 33912, USA. Telephone 001 239 461 5522. Fax 001 239 337 7887.
When you place an order with Solar Illuminations or access your registration information, we offer the use of a secure server. Taking advantage of Secure Sockets Layer (SSL) technology, Solar Illuminations ensures the security of your online transaction. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet. SSL technology encrypts files allowing only Solar Illuminations to decode your information. Both Netscape and Internet Explorer indicate when you are connected to a secure server. Netscape uses an unbroken key, while Internet Explorer shows a closed lock indicating your session is secure. You will see that your transaction is secure when your are transferred to our payment screen or our payment gateway provider called PayPal. Their site offers the highest levels of security so you can rest assured when entering credit card details that the information you provide is safe and secure.
(B) SECURE SHOPPING
At Solar Illuminations, protecting your information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Solar Illuminations is able to decode your information.
To be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is secure.
(C) YOUR PRIVACY
Within 14 days (from date of invoice), a PRODUCT may be returned for exchange (or for refund where permitted) subject to the PRODUCT being in its new and unused condition. Exceptions to this are PRODUCTS defined as a 'special order'. It must be 100% complete with all parts, instructions and undamaged packaging, exactly as originally supplied, and so that it is fit for resale. Sorry but we are unable to refund or exchange 'used' or 'installed' PRODUCTS. All returns must be pre-authorised (please call us for an RMA number and return instructions). The return must be received within 14 days of being authorised and we recommend that appropriate shipping insurance is obtained because we are not responsible for any loss or damage of a PRODUCT being returned. Except for warranty claims, failure to request a return after 14 days (from date of invoice) will be deemed to be permanent acceptance of the PRODUCT. Do not attempt to return a PRODUCT without a valid RMA number clearly displayed on the shipping carton as it will not be accepted and will result in being returned to the sender at the sender's expense. All returns must be shipped in a separate, appropriate shipping carton with suitable packing materials to avoid damage.
Shipping costs are not refundable and Solar Illuminations does not arrange or pay for shipping of any PRODUCT being returned unless we have shipped an incorrect PRODUCT, in error, then we will arrange for pre-paid return shipping. All returns must be sent to our USA Headquarters. Solar Illuminations is a US Corporation and has no physical address in the UK. Do not send any parcels to the UK office which is a call centre, accepts letters and documents only and is not our physical address. For warranty repairs. a technician fee may apply for inspection, handling, return shipping of a PRODUCT that is returned reported as 'faulty' but has no fault found. Shipping costs to/from an international address are the responsibility of the customer regardless of the reason for the return. If a PRODUCT is found to be faulty within the warranty period, it will be repaired or replaced, at our discretion. New and unused returns that are approved to be refunded are subject to a 25% restocking fee. The restocking fee applies to shipments that have been refused, shipments that have not be delivered and orders that have been cancelled after being shipped. Refunds are usually processed within 14 working days from the date returned. Solar Illuminations reserves the right to refuse any non-compliant return and ship the PRODUCT back to the customer (at the customer's expense) thereby refusing the repair, replacement, exchange or refund, where the customer has failed to comply with our Terms, Conditions and Policies. We are not responsible in any way, financially or otherwise, for the installation and/or re-installation of any PRODUCT or any other consequential loss.
A limited amount of PRODUCTS offered are defined as a 'Special Order' and are non-returnable and non-refundable. This is mentioned in the product description or technical specifications (access by clicking the green MORE INFO button for any PRODUCT). These PRODUCTS are 'all sales final' and are not eligible to be returned for refund and can only be returned if the PRODUCT is defective which (if under warranty), upon inspection & testing is found to be defective, the PRODUCT will be repaired or replaced (at our discretion) with an identical PRODUCT.
|FOOTNOTE APPLIED TO INVOICE PLEASE NOTE: No exceptions apply to the following terms. 'Used' or 'installed' products are not refundable. Do not 'use' or 'install' a product unless you intend to keep it. Once a product is used or installed it cannot be returned for refund or exchange. Thoroughly check your order, immediately, upon receipt. No exceptions. Postal damage claims, shortages or missing parts must be reported to us, by telephone, within 24hrs of receipt. All original packaging & the shipping carton must be retained as failure to do so will result in your claim being denied. No exceptions. All returns require pre-authorization with an RMA number. Return requests (requiring refund or exchange) must be telephoned in, within 14 days of receipt, and only apply to brand new, un-used, un-installed products, that are 100% complete with their original, un-damaged, un-marked factory carton and packaging. No exceptions. Do not return a product without a valid RMA number clearly shown on the outer shipping carton otherwise it will be refused and returned at your expense. Mailed documents are accepted at our London adddress. However parcels and returned products are not accepted at the London address. They must be sent to our USA Headquarters only. All returns for refund are subject to a 25% restocking fee. Return requests under warranty (for repair or replacement) must be called in and reported within the warranty period. We are unable to deal with any return outside of its warranty period. The above information is a brief summary only. To view our full Terms, Conditions & Policies including our Returns Policy (as agreed to) go to our web site: www.solarilluminations.co.uk|