About Us

THE COMPANY
Solar Illuminations is a British owned company that has been in business for over 11 years and an e-commerce retailer of solar lighting for over 10 years. During this time we have continued to grow and expand our collections thereby becoming the global leader in solar powered lighting. We are offer the largest collection of solar lights to the UK and Europe. The majority of which, are our own design and unique and excusive to us. We have our own in-house design team and engineers based in our head office in the USA who are constantly adding exciting new products, improving existing products and keeping up to date with the latest technology. Most of our products are made by us or manufactured exclusively for us under license. We carefully source our components from around the world and carry out extensive quality control during and after the manufacturing processes. We even carry out a final inspection and test of every product just minutes before it is packed and dispatched to every UK and European customer. That is how far we go to ensure all our customers receive exactly what they ordered and that it is ready for immediate installation and use. We have the reputation of being the ultimate source for professional solar lighting. Give us a try and let us prove that we are the best.

WHO WE SERVE
We have served over 150,000 customers around the world including major corporations, blue chip companies, both British and US government departments, towns, cities and municipalities etc. We have fulfilled many military contracts for supplying our lighting to support the US and British military in Iraq and Afghanistan as well as various bases around the world. We supply products to the general public, to trade and wholesale customers (including most national UK electrical wholesalers), to schools, colleges and universities and just about anyone who is looking to purchase professional solar lighting.

WHAT WE HAVE
Unlike many internet retailers we are a real, physical 'bricks & mortar' establishment with our own 1500m² warehouse facility. All the products that we offer are physically held in our own warehouse with the exception of some of our large, specialist batteries. We do not 'drop ship' your order from a third party. We hold a stock volume of over 8000m³ with a retail value of over £1.5million so whatever you need, it's usually readily available!

HOW TO PAY
You have many different options to make your payment. We use the secure payment gateway services of Skrill (Moneybookers) which is one of the largest and most respected processors in Europe. We accept all UK debit and credit cards. We also accept over 100 other credit and debit cards from more than 200 countries in Europe and beyond. Payment can be made in 41 different currencies. You can also select to pay by PayPal. For customers who prefer to pay by cheque you can choose this option too and post a cheque to our London office made payable to 'Solar Illuminations'. Payment by BACS or CHAPS bank transfer is also available. Usually this is for purchases over £100. At our discretion, terms and account facilities may be made available for large companies and electrical wholsalers.

ORDER PROCESSING TIME
Although we say to allow 1-2 working days for your order to be processed and dispatched most orders are sent out same day. 99.9% of orders that are in stock are processed and dispatched same day even if you order on a weekday as late as 7pm UK time.

FREE DELIVERY & OPTIONS
Most of our products that are available to order online at our web site are eligible for free standard delivery unless marked otherwise. We do not mark up our products to allow for the postage costs. When you want 'free delivery' it really is 'free'. For faster delivery with a small flat rate fee, delivery by UPS courier is available as an option.

DELIVERY SERVICE
We use the services of Royal Mail, Parcel-Force and UPS for the delivery of orders to customers within the UK. Deliveries to Ireland are made by AN-Post or UPS. For our other European customers delivery is usually by your national mail or parcel carrier or by UPS. All products are well packaged and insured. For your security usually a signature is required.

DATA SECURITY
We use SSL security certification on all pages of our web site. Many e-commerce sites only have security on the payment screen. We go one step further by applying SSL to our entire web site. We also have 100% PCI compliance in accordance with the requirements of card issuers such as Visa and Mastercard etc. Our payment processor (Moneybookers) is one of the largest and reputable companies in Europe. All payment sections at our payment processor have SSL security and PCI compliance. In addition to all this security and protection, our entire web site is automatically scanned by McAfee every day for vulnerabilities, malware and other scripts and viruses. You can verify this by viewing and clicking on the white "McAfee Secure" logo on our home page. We have never had a security or data breach of any kind in over 10 years of e-commerce retailing.

CALL OR EMAIL US ANYTIME
Our central London call centre is open 24 hours a day 365 days of the year. If we are unable to answer your question or query immediately we will have one of our knowledgeable sales or technical support team call you back promptly. Our phones are manned around the clock by live operators so you will never get an answering machine. We never miss a call and we never forget to call anyone back! Alternatively you can send us an email and we will reply the same working day up to 9pm UK time!

LOWEST PRICE GUARANTEE
We will never be beaten on price. Never! If you find a similar product offered by a UK or European competitor let us know and we won't just match it, we will beat it by at least 10%. Now that's what we call a real 'lowest price guarantee'. We are so confident our prices are the best in over 10 years of e-commerce retailing we are yet to receive a claim.

60 DAY RETURNS
We understand that the Distance Selling Regulations give online customers the right to be able to return unwanted items within 7 days. While all UK e-commerce retailers comply with this rule some extend it by a few more days. We don't think that's enough so we give you a full 60 days to be able to return most unwanted items. Naturally it must be in its brand new, unused, uninstalled condition and originally packaged so it is fit for resale. See our Returns policy for more information.

24 MONTH PRODUCT WARRANTY
We want you to be happy with your purchase and it is likely to give you many years of trouble free use. In the unlikely event that something goes wrong we are here to provide full support and warranty coverage. Most online retailers offer the standard one year guarantee. If your product has a genuine defect within 24 months from the date of purchase we will repair or replace it. You will not find this warranty offered by other solar light retailers.

20 YEAR SOLAR PANEL WARRANTY
Most of our solar panels use solar cells made in Germany by Bosch or Siemens or in Japan by Sharp. They are made to the highest quality and proven to be ultra reliable and long lasting. We are so confident of the quality of our solar panels that we back them with a 20 year warranty against manufacturing defects.

TECHNICAL SUPPORT
In the unlikely event that you experience any problems with your product or need any assistance or advice in assembly, installation or re-installation we are just a phone call or email away. We offer free, unlimited lifetime technical support. You can call us 24 hours a day 365 days of the year. If we are unable to answer your question or query immediately we will have one of our qualified, technical support team call you back promptly.

SOLAR DOES WORK IN THE UK
It is a myth that solar does not work in the UK. It is a myth that solar lights only recharge in the summer or only when the sun is shining brightly. Solar technology has jumped ahead in leaps and bounds. Battery technology has improved significantly and LED's have become brighter and more efficient than ever before. The cost of solar cells has dropped substantially over the last few years so increasing solar panel wattages is no longer a huge expense. Couple these three factors together and you get affordable, reliable, efficient solar lights that can easily handle the geographic location of the UK and all the 'changeable' weather conditions that the UK is known for. We have sold many of our products to satisfied customers in far worse locations such as northern Canada and Alaska for example. So rest assured, solar power works just fine in the UK.