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Postage & Delivery

We process all 'in-stock' orders within 5 working days. However most 'in-stock' orders are actually processed and dispatched same day (if ordered before 7pm UK time). If your item is in stock your order should typically arrive within 10 working days (after dispatch) subject to the delivery service used. All delivery times are estimated and therefore may differ. Solar Illuminations has no control over the courier or delivery service. A signature may be required at time of delivery. Some products are not eligible for free delivery and some products may be delivered by a third party courier directly from the vendor or manufacturer. 'Free Standard Delivery' is available on orders over £100 that are acceptable for delivery by a regular courier service. Products that are not eligible for free delivery or express delivery include (but are not limited to) any product that must be delivered by a freight service. Freight shipments are those that cannot be delivered by a regular parcel service usually due to weight and/or volume and/or length and/or nature of the shipment. A quotation for freight delivery can be supplied upon request. If you selected 'Free Standard Delivery' or 'Standard Delivery' your order will be sent by standard parcel post and is usually delivered by Royal Mail or Parcel-Force. Allow up to 10 working days for delivery. If you selected 'Express Delivery' your order will usually be sent by UPS courier. Allow up to 5 working days for delivery. For BFPO, extreme rural, remote areas and offshore islands the delivery time may be longer. We will not be held responsible in any way for any unforeseen delays in the delivery process which include, but not limited to: adverse weather; seasonal demand; Act of God; postal strikes or customs delays etc. In the unlikely event of a postal damage claim or a shortage, this must be reported to us with 24 hours from time of delivery. After this time, we are unable to process any claims for damage caused in transit or product shortages. We may require photographic proof to enable us to file a damage claim with the delivery company. Usually once we have all necessary information we can start to process the claim and send out a replacement part (in place of the damaged part) or a complete new PRODUCT, at our discretion, depending upon the nature of the problem. Once we have proof of delivery, from the courier, to the correct address (as supplied by the customer) the parcel(s) is deemed as being successfully delivered and a 'non-delivery' claim will be rejected. We do not deliver to P.O. boxes. If an order is attempted to be delivered but refused by the customer for any reason, or unable to be delivered to the customer for any reason, the customer remains responsible for that order and if it is returned to sender, then all costs associated with the return will be at the customer's expense. In these circumstances a minimum 50% restocking fee will apply and the original postage costs are not refundable. 'Working Days' are defined as Monday to Friday and exclude all public holidays. Throughout the months of November and December we are exceptionally busy and order processing times may be longer. There may be postal delays during the month of December due to heavy volumes of mail and parcels. Delivery times in December may extend beyond normal. Orders that are sent for Royal Mail or Parcel-Force delivery in the UK are originally dispatched by United States Postal Service (USPS) and are sent to the UK by air. Upon arrival they are handled and delivered by Royal Mail or Parcel-Force. Orders sent to Ireland and other European countries may be delivered by their respective national postal or parcel service in that country or UPS depending upon the delivery service selected. We reserve the right to select an alternative postal service should the parcel not meet the criteria for the service selected. We are not responsible for any customs fees, duties or VAT, if applicable, at time of import. We reserve the right to apply a 10% cancellation fee to any order that is cancelled prior to dispatch. Cancellation of an order after dispatch is not permitted. We will not be responsible for inbound or outbound postage costs, upon cancellation, after an order has been dispatched, or delivery refusal.

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