Warranty Information
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Warranty Information

All our PRODUCTS are supplied with a 12 month limited warranty (from date of purchase) excluding all batteries, including 12 months of technical support. The warranty duration will apply and supersede any and all other durations that may be specified or implied, verbally or in writing, without exception. Batteries warranties are supplied by the battery manufacturer and may vary. As from 06/02/17 PRODUCTS sold that are defined as a 'System' must be registered to receive the extended warranty, free of charge. With a valid registration, the 12 month limited warranty coverage would extend to 5 years in total for the system (excluding batteries), and 20 years in total for the solar panel. If a PRODUCT defined as a 'System' is not registered, regardless of reason, then a 12 month limited warranty will apply. It is therefore highly recommended that you register for the free, extended, limited warranty for your PRODUCT at www.solarilluminations.co.uk/warranty-registration-form within 30 days of purchase. The purchaser is responsible for limited warranty registration. If the purchaser is not the end-user then the purchaser must ensure that the end-user is aware of the limited warranty registration. Solar Illuminations accepts no responsibility for failure to register the limited warranty of a PRODUCT (regardless of reason) and no exceptions apply. Technical support may not be available after 12 months (from date of purchase) if the PRODUCT is not registered.

Limited warranty coverage applies to manufacturing defects only. Solar Illuminations is not responsible for and will not be held accountable for, any labour, equipment, machinery, hardware, parts, packaging or postage charges associated with the installation, removal, relocation or re-installation of any PRODUCT including any incidental or consequential costs, losses or fees. Limited warranty coverage does not apply to (and is not limited to) the following: PRODUCT misuse; an incorrectly installed PRODUCT; lack of sunshine; low insolation; seasons; weather conditions; geographic location issues etc. These are examples of human error, Act of God and/or natural environmental effects which would not be covered by any warranty. In addition, illumination times may vary and is not covered by any limited warranty as we are unable to guarantee the illumination time of any solar light that we offer. Should a genuine fault develop within the limited warranty period, the PRODUCT will be repaired or replaced at our discretion (after inspection and testing) and in accordance with our Terms, Conditions and Policies. The limited warranty does not cover weathering, corrosion, residue, surface scratches, fading or discolouration of any surface or finish. The limited warranty does not cover theft, vandalism, damage or destruction (accidental or deliberate), wind, lightning, ice, snow, storm or any other weather related conditions or Act of God etc. No limited warranty is provided for any light bulbs or any batteries unless provided by the manufacturer and in such instances, any claim would be directly with the manufacturer. Valid, written proof of purchase is required for all limited warranty claims. Without proof of purchase all warranty coverage will be denied, no exceptions. For PRODUCTS that use multiple LED's, we do not define the PRODUCT as being defective unless more than 5% of the LED's fail to illuminate. The limited warranty is null & void if a PRODUCT has been incorrectly installed, altered or damaged due to normal wear & tear, abuse, improper maintenance, liquid ingression, improper use, disassembly of parts and/or attempted repair, modification and/or alteration, or failure to follow the installation instructions or recommendations. To assist with general troubleshooting we may require several clear photographs of the PRODUCT to ensure that it has been correctly installed and located at a site that is suitable for the PRODUCT to properly function. We do not provide site visits or inspections.

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